The SDS Pledge


Local supply - Local support

From our base in the heart of the Somerset Countryside we know that we are never far away from our customers when they need us. On average it takes us well under four hours for one of our expert technical staff to be on your premises, getting you back up and running if ever you need us to help out.

SDS have proven to be transparent, open and honest in all they do

A Personal approach

When SDS customers contact us for advice, assistance or support, they are speaking to people who know their business, know their devices and quite often know them personally. Our customers know they are speaking not to a call centre but to an experienced team of qualified experts who understand the urgency and the need to respond and react.

Our experience of SDS quickly led us to trust their advice and after sales promise

Fair and transparent pricing

With SDS, not only do our customers receive excellent, competitive pricing, they can also be assured that What They See Is What They Get. Our contracts are clearly and simply laid out, and developed so that our customers are getting the best deal for their needs; there are no hidden costs, no surprise surcharges - guaranteed!

Personal service without misleading nonsense

A 98+% first time fix rate

We know the impact that downtime can have on any organisation. It is our mission to help our customers improve their productivity by minimising downtime on their machines. That is why we partner with quality brands, such as Konica Minolta. This is why we train and equip our engineers to sort any issues out first time. This is why we stay until the fault is fixed.

Contacting SDS is easy and always leads to speedy and effective action

The Right solution for your organisation

As a business, we like to focus in helping our customers become more productive, more efficient and achieve their objectives rather than simply sell and install machines. Right from the off, we want to know what your needs are, what your plans are, what your challenges are, so that we can find the solution which fits you best – with SDS it's about You, not us!

A product and support package that matched our business needs

A Trusted partnership

Technology changes at such a rate, and the days of the humble photocopier in the corner of the office are long behind us. Our customers are constantly striving to keep ahead of the game, improving productivity, reducing complexity, reducing costs. At SDS, we use our knowledge and expertise to make sure our customers are harnessing the technology they need to deliver the results they want – so they know we are very much on their side.

SDS work with us like a business partner