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Our whole ethos is around providing solutions rather than just selling a machine. Our service-led approach has been well received by clients who had not been valued by existing suppliers. We are the only Konica Minolta Elite Partner (their premier partner status) in the South West and are proud to supply and service these premium products and solutions.
The team all seem to sign up to SDS ethos, which promotes pride in the work you are doing both internally and customer facing. Alongside a willingness to go that bit further to ensure the customer is left feeling appreciated and the job has been carried out by people who genuinely care.
At the heart of business ethics is fair and transparent pricing from initial proposal to the ongoing service. This may sound obvious; however, it is sometimes lacking from our competitors.
Our personal approach to account management means that you will have the continuity of one point of contact to initially take care of enquiries, allied with our friendly and knowledgeable service and admin team all based at our offices in Somerset make us something special.
The SDS Pledge
From our base in the heart of the Somerset countryside, we know that we are never far away from our customers when they need us. On average it takes us well under four hours for one of our technical staff to be on your premises, getting you back up and running if ever you need us to help out.
“SDS have proven to be transparent, open and honest in all they do.”
When SDS customers contact us for advice, assistance or support, they are speaking to people who know their business, know their devices and quite possibly know them personally. Our customers know they are speaking not to a call centre, but to an experienced team of qualified experts who understand the urgency and the need to respond and react.
”Our experience of SDS quickly led us to trust their advice and after sales promise.”
With SDS, not only do our customers receive excellent, competitive pricing, they can also be assured that ‘What They See is What They Get’. Our contracts are clearly and simply laid out, and developed so that our customers are getting the best deal for their needs; there are no hidden costs, no surprise surcharges – guaranteed!
“Personal service without misleading nonsense.”
We know the impact that downtime can have on any organisation. It is our mission to help our customers improve their productivity by minimising downtime on their machines. That is why we partner with quality brands, such as Konica Minolta. This is why we train and equip our engineers to sort any issues out the first time. This is why we stay until the fault is fixed.
“Contacting SDS is easy and always leads to speedy and effective action.”
As a business, we like to focus in helping our customers become more productive, more efficient and achieve their objectives, rather than simply sell and install machines. Right from the beginning, we want to know what your needs are, what your plans are and what your challenges are, so that we can find the innovative solution which fits you best – it’s about you, not us!
” A product and support package that matched our business needs.”
Technology changes at such a rate and the days of the humble photocopier in the corner of the office are long behind us. Our customers are constantly striving to keep ahead of the game, improving productivity, reducing complexity and reducing costs. At SDS, we use our knowledge and expertise to make sure our customers are harnessing the technology they need to deliver the results they want – so they know we are very much on their side.
“SDS work with us like a business partner.”
We are committed to environmentally friendly business practices and regularly review our processes, products and services in an effort to minimise our carbon footprint … and we take improvement action when and where we can.
We can expose the true costs of your printing, photocopying and scanning and highlight where we can save you money! Request a FREE print review today.Request a FREE print review