Case Study

When SDS joined the Somerset Chamber of Commerce, it gave them an opportunity to demonstrate their technical and service expertise…

The situation

The Somerset Chamber will, whenever possible, seek to use a member’s services, whilst at the same time, being seen to obtain value for money. To determine the Chamber’s needs, SDS carried out a Free Print Audit prior to submitting a proposal. When we received SDS’s print/copier/scanner detailed estimate, it was obvious that we were being presented with a competitive costing: something that would provide us with a secure, quality resource and also reduce our overheads.

The SDS solution

Although we had been reasonably happy with our previous supplier, SDS’s proposed package of hardware, software and higher level of service support, made our decision to change supplier straightforward.  Since taking delivery of the new technology, our experience of working with SDS has been of the highest quality. Installation was seamless and training was structured and clear. Our previous facilities were similar operationally however, the increased speed and output quality of the new equipment has dramatically improved office productivity.

The long-term benefits

Two key improvements have emerged since enlisting SDS as our supplier:

1. SDS monitor our toner levels remotely, so we don’t have to worry about stock levels
2. SDS set up a new machine so that it will duplex print automatically, which means we now waste less paper

“SDS staff listened to how we currently worked and how we wanted to work going forward. We were looking to upgrade and save on costs with as little disruption as possible and this is exactly what SDS has delivered.”